Overview
Datacom Adelaide, South Australia, Australia — Applications Packager role based in Adelaide, SA.
This role provides key packaging services to one of our largest customers as part of a broader team, responding to contracted and project requests. Note: This role requires Australian Citizenship and an active Baseline Clearance due to customer requirements.
Base pay range
A$110,000.00/yr - A$125,000.00/yr
What you will do
* Software packaging and repackaging, from discovery through to deployment support
* Package based on BAU tickets as well as project work
* Participate in project planning sessions and project delivery
* Prepare documentation for use by Operational staff
* Analyse and rectify packaging problems
* Leverage enterprise-grade tools, processes, and frameworks to deliver high-quality services in accordance with SLAs
* Ensure outstanding levels of customer satisfaction through timely, professional, and attentive responses
* Operate in and contribute to a high-performing team culture
* Identify service improvements, efficiencies and/or cost reductions for Datacom customers
* Follow best-practice methodologies and recognised ITIL processes (e.g., change/release)
* Provide guidance and mentoring to less experienced Datacom staff for ongoing growth
* Take responsibility for technical aspects of solutions including bid responses, product briefs, projects, PoC management, and training of support staff
What you'll bring
* Minimum 5 years' experience in the IT industry, preferably in an IT Managed Service Provider environment
* Approximately 3 years' experience in a similar Application Packaging role
* Exceptional knowledge of packaging tools such as InstallShield, PACE, etc
* Strong knowledge of Windows 10, Windows 11, and macOS operating systems
* Skilled in endpoint management platforms including SCCM, Intune, VMware Workspace ONE, and JAMF
* Strong troubleshooting, customer service, communication, and prioritisation skills
* Ability to work autonomously with minimal supervision
* Adaptability to rapid change in a dynamic working environment
* Willingness and ability to travel to Datacom offices, customer sites, and conferences as required
Nice to have
* Experience with MSIX packaging and deployment
Why join us
Datacom is one of Australia and New Zealand's largest suppliers of IT professional services. We maintain a dynamic, agile, small-business feel and offer a culture that values people, development opportunities, and a collaborative environment. Perks include social events, flexible working arrangements, remote work options, professional development, and a supportive team culture.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Non-profit Organizations and Primary and Secondary Education
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