Our client, a large multinational Facilities Management service provider, is seeking an experienced Regional Operations Manager to provide leadership and management of the FM teams across two sites.
The Role:
* Implement policies and procedures to meet the client's contract requirements and goals
* Build and maintain a professional, long lasting relationship with client and stakeholders
* Be the client contact for all operational and contractual issues within the portfolio
* Meet legislative and compliance requirements (OHS, equal opportunity and industrial relations legislation)
* Manage the financial performance targets and report on a monthly basis on the performance of the portfolio
* Maximise revenue potential and maintain strict cost control procedures to ensure objectives and budgets are achieved
* Be innovative, collaborative and proactive
* Ensure regular briefings with staff where relevant information is passed on.
* Implement strategies and practices that facilitate the efficient and effective staffing of the portfolio.
* Create and manage a team that works well together and takes responsibility to meet the goals of the contract.
* Attend to major operational problems and client requirements promptly using positive problem solving in all aspects of customer service.
Key Skills To Be Successful:
* Past experience managing soft services contracts (preferably across remote sites)
* Decisive, impactful leadership skills
* Effective communication skills with a proven ability to influence others
* High level operational planning and management background (teams, financial, clients and stakeholder management)
* Excellent customer relationship skills
* Five + years' experience in a senior leadership position (preferably with multi site management)
* Outstanding organisational skills and the ability to implement projects on time and on budget.
* High level of honesty and integrity
This is an exciting opportunity to join a very successful company offering long term career opportunities and a competitive salary.
Must have full rights to work in Australia
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