At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.
Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 94 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.
Join us in playing a special role in the future of aged care.
About the Role
You will be responsible for the NSW North region - Central Coast - Hunter & Mid North Coast.
You will be required monitor and drive a positive customer, resident, and family experience to optimise occupancy and improve performance of homes in a Region. A champion of the admissions and sales process, expertly navigate the referral system with the Residential Aged Care Manager, anticipating demand and customer needs, to build a solid reputation for the home within the local community and more broadly the organisation. you are the conduit between key referrers and the homes to maintain a reputable relationship ensure external referrers are engaged at all times and Estia is the in the forefront of their minds.
The Client Relations Manager will have varied responsibilites including:
* Analysing and reporting upon occupancy and admission trends.
* Proposing and implementing sales strategies to remain competitive and retain high occupancy in the region including - Proposing, designing, and implementing sales and promotional events i.e., open days, expos and information sessions as required to achieve optimum occupancy of the homes in the Region.
* Creating marketing plans with the home to support community engagement and sound referrer pipeline.
* Proactively monitor enquirer pipeline to determine trends drifting downwards and implement plans to mitigate declining occupancy.
* Demonstrating a strong understanding of the Aged Care Funding Instrument for older Australians entering residential aged care.
* Monitoring my aged care website for incoming referral opportunities.
* Monitor competitor landscape – pricing, new builds, etc. and advises strategies accordingly.
* Manage key external relationships
* Coach the Residential Aged Care Manager to optimise occupany in their home
You will thrive in this role if you have:
* Minimum 5 years' experience in a similar role.
* Strong understanding of the legislative requirements
* Previous experience in managing the admissions process in residential aged care homes
* Sound understanding of current aged care funding, and experience in applying this to the admissions process
* Demonstrated knowledge of Aged Care Fees and Charges, including the ability to apply this in the preparation of residential agreements
* Sound knowledge of relevant legislation and codes of practice in residential aged care
* Demonstrated ability to promote residential aged care services across wide referral groups
* The ability to work with and support a team of professionals who are dedicated to maintaining high quality care outcomes for residents in our care and their families
* Highly developed written and oral communication skills
Want to know more? As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now If you have questions, please email
Benefits available:
* Discounted gym memberships at Goodlife and Fitness First
* Retail savings with the Blue Light Card
* Discounted car hire
* Employee Assistance Program for you and your family
* Free Wellbeing App to support your mental and physical health
* Novated leasing for vehicles
* Workplace banking support
* ACN membership discounts for nurses
* Discounted health insurance with nib health
* Discounted JB HiFi
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.
Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.