Job Title
The opportunity to make a meaningful impact on people's lives has arisen within our organisation. As the leader of a multidisciplinary team, you will be responsible for ensuring that our dementia support services are tailored to individual client needs and meet key performance indicators.
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The Role
This role offers professional growth and exposure to a new project, making it ideal for those looking to advance their career within our industry.
Responsibilities
* Provide leadership to a multidisciplinary team across multiple locations, focusing on the dementia program, in accordance with policies, procedures, and organisational values.
* Work as part of an integrated team to ensure a consistent approach to our initiative.
* Develop a culture of empowerment, mentorship, and support for the team, prioritising their wellbeing and safety.
* Oversee service delivery within the case management framework to ensure high quality, reducing the impact of behaviours on people with dementia, their carers, and staff.
* Collaborate with other leaders to meet broader program needs and contribute to program deliverables.
* Ensure the wider program meets its administrative, financial, risk, quality, and reporting goals across key performance indicators.
* Provide direct consultation and support to clients as needed.
* Ensure timely referral allocation to appropriate staff in line with key performance indicators.
* Report regularly to the Regional Manager on staff performance, service quality, and operational issues.
* Recruit suitable team members.
* Manage stakeholder relationships to promote program understanding and effectiveness.
* Handle customer complaints or challenging situations promptly, notifying managers when necessary.
* Address incidents and feedback related to service quality with the Regional Manager.
* Enhance personal knowledge and skills through ongoing learning.
* Ensure the safety and maintenance of the office environment and fleet vehicles in partnership with other leaders.
* Manage financial approvals for brokerage and travel according to policy.
What We Need From You
* A commitment to our organisational mission and values.
* Qualifications in nursing, allied health, or a related health degree.
* Experience supporting older adults and carers with dementia, emphasising psycho-social case management approaches.
* Ability to lead and support teams across multiple locations.
* Strong multitasking, communication, planning, and organisational skills.
* Attention to detail, analytical skills, and customer service excellence.
* Proficiency in administrative and computer skills.
* Willingness to travel intra- and interstate.
Desirable Qualifications
* Eligibility for Australian Health Practitioner registration.
* Qualifications or study in dementia care.