Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type: Ongoing Part Time- 20 hours per week
Please note: This role is Monday to Friday and requires a minimum of 4 hours per shift.
Your roster will rotate fortnightly between 8:45am to 12pm and 12:15pm to 4:15pm.
Location: Cootamundra
We are currently recruiting for the position of Customer Service Representative at our Cootamundra Service Centre.
What are ‘hub and spoke’ Service Centres?
In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
Young and West Wyalong Service Centres are spoke sites for Cootamundra Service Centre.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
About you
Are you someone who thrives in a busy customer focused environment where every conversation makes a difference? Do you enjoy being the friendly face people turn to for help, support and great service?
If you take pride in creating positive face-to-face experiences, solving problems with empathy and confidence, and making someone’s day a little easier, this role could be a fantastic fit.
You will be a key part of our customer experience, responding to a wide range of enquiries and concerns with genuine care and professionalism. Every interaction is an opportunity to show your commitment to exceptional service and to leave a lasting positive impression.
If this sounds like you, we would love to hear from you!
What You’ll Bring
To succeed in this role, you’ll need:
* A natural flair for customer service and strong communication skills
* Sharp attention to detail and the ability to manage complex enquiries
* Intermediate computer skills and confidence navigating multiple systems
* A clear understanding of handling confidential and personal information responsibly
* A collaborative mindset and a commitment to team success
What you’ll bring
* Strong customer service skills and a genuine desire to help others
* A positive team mindset and willingness to support others
* Clear and confident communication with a wide range of customers
* Good attention to detail and the ability to handle more complex enquiries
* Confidence using multiple computer systems as part of your daily work
Your Impact
In this role you will play an important part in creating a positive and welcoming experience for every person who walks through our doors. Your calm confidence, friendly approach and ability to meet people where they are will help customers feel supported from the moment they arrive. You will work closely with your teammates to keep things running smoothly, contribute to a supportive and inclusive environment, and ensure customers leave feeling heard and helped. Your commitment to quality service will help strengthen the reputation of our Service Centres within the local community.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer
* Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
* Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Friday 27 march at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via
This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Joy Lethieullier via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process