Park and garden manager (albany creek)

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, NewZealand and Singapore and growing.

About you

You are an experienced people leader in a customer‐focused industry such as retail or hospitality. You are used to dealing directly with your customers and very much believe in leading from the front. You have led diverse teams and have a track record of delivering commercial outcomes as well as positive experiences. Further you will have:

• Experience monitoring, analysing and reporting on the performance of a location
• Experience developing and maintaining local business relationships
• Promoting a customer service culture and handling customer service complaints
• Experience identifying business development opportunities
• Understanding of relevant health, safety and environmental risks
• Ability to demonstrate empathy and compassion with client families and employees
• Current unrestricted driver's licence

About the role

As the Park and Garden Manager you will lead our Cemetery and Crematoria employees and work collaboratively across the business ensuring the delivery of objectives across Customer, Culture and Commercial dimensions. Day to day you will be responsible for:

• Promoting a customer service culture, ensuring customer expectations are met or exceeded and monitoring and responding to customer feedback
• Understanding the market, competitors and changing consumer needs to identify opportunities to grow market share
• Establishing and maintaining connections to community and business networking groups to grow awareness of our brands
• Delivering the target financial metrics including the delivery of quota and non‐quota revenues and capital expenses
• Planning and executing sales activity planning to deliver targeted revenue objectives
• Establishing necessary work routines to maintain excellent park presentation and maintain equipment and facilities within required standards
• Conducting ongoing reviews, inspections and audits to ensure company policies, procedures and legislative requirements are being met

Perks of joining InvoCare

Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programmes
• Tailored induction and training programs
• Well‐designed and fitted‐out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access to Employee Assistant Programme
• We are a diverse workplace and equal opportunity employer