Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
Receive industry-best training that will equip you with soft and technical skills for the role.
Gain confidence in meeting and exceeding the expectations of our global customers.
Get comfortable in handling emails and calls and potentially chats
Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
The opportunity to work and grow in a diverse culture with a rewarding career
Gain personally and professionally through in-house Development Training
What are we looking for?
Ability to converse & write in Korean will be required to serve the respective markets and liaise with Korean speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
Proficiency in Korean (TOPIK II Level 6 or equivalent) required.
Pleasant personality with good communication skills
Diploma / Degree holder in any discipline or equivalent qualification with relevant working experience
Preferably min 1year experience in Contact Centre, experience in hospitality / Online Travel Agency and customer service
Computer literate and internet savvy.
Positive attitude and a team player with a passion in delivering World Class customer service.
Willing to work in a shift environment (24 / 7 operations)
Ability to work under pressure to meet or exceed set performance standards
Open to Malaysians only
We offer the following benefits :
A complimentary stay at any of our hotels worldwide.
5-day work week (shift-based)
Discretionary performance-based bonuses and incentives.
Earn monthly language allowance of up to RM 1200
Discretionary performance-based bonuses and incentives
Paid Training and career development opportunity
SOCSO, EPF, EIS and medical insurance coverage
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