Job Description
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Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. They deliver fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation's policies and local regulations.
Key Responsibilities:
* Process customer orders for Printers, spare parts and consumables and service contracts into the SAP ERP system and provide order acknowledgements that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.
* Responsible for expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.
* Serve as the point of contact for customer enquiries, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.
* Provide support to field sales engineers including entering quotations and converting quotations to orders.
* Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.
* Prepare quotations for customers as required.
* Collaborate with cross functional teams to meet and/or resolve customer requirements.
* Acquire and maintain sufficient company product and service knowledge to satisfy customer needs.
* Perform all of the above in accordance with our Quality Assurance and safety management systems.
* Participate in continuous improvement projects and other duties as assigned.
* Support additional tasks such as issuance of PO and reorder point reviews etc from time to time.
Requirements and Qualifications
* A minimum of 3 years of customer service, supply chain management experience in an industrial environment with complex B2B interactions.
* Good knowledge of SAP and Salesforce.com highly desirable.
Skills and Qualities
* Strong interpersonal and customer relationship management skills.
* Knowledge and work experience within fast moving consumer goods and packaging industry.
* Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts.
* Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems.
* Capable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments and assignments.
* Demonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfaction.
What We Offer
* Growth opportunities within an international environment.
* Performance bonus and yearly merit increase based on performance.
* Free car park available.
* Flexible work arrangement, including the option to work from home one day per week.
* Employee Assistance Program (EAP).
Company Values
* Collaborative entrepreneurial spirit.
* Winning through customers.
* High ethical standards, openness and trust.
* Expectations for results.
* Respect and value people.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you.