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Assistant customer engagement officer

Nsw Government
Posted: 18 February
Offer description

* Provide exceptional customer service and project support to deliver impactful local and regional disaster preparedness and recovery initiatives
* Temporary, full-time opportunity up to 31 December 2026.
* Role based in Dubbo or Orange (minimum 3 days per week) with flexible/hybrid working environment.
* Salary relative to experience, and ranges from $99,938 - $110,271 + super.

About the role

As an Assistant Coordination Officer, you’ll help deliver projects that strengthen disaster preparedness and recovery across local and regional communities. You’ll engage with stakeholders, provide exceptional customer service, and support project teams by monitoring progress, maintaining accurate documentation, and preparing reports and briefs.

You’ll also coordinate meetings, handle queries professionally, and collaborate with colleagues to share knowledge and contribute to crisis response when needed. If you’re detail-oriented, proactive, and thrive in a dynamic environment, this is your chance to make a real impact.

About You

To be successful in this role, you’ll bring a strong customer service mindset and exceptional communication skills to build positive relationships and provide professional support to stakeholders at all levels. Your ability to manage multiple priorities, maintain accuracy in documentation, and adapt to dynamic situations will ensure you thrive in a fast-paced environment focused on delivering meaningful outcomes.

You will also have:
• Organisational and time management skills, with the ability to support multiple projects simultaneously.
• Experience in project support or administration, ideally within a government, emergency management, or community-focused setting.
• Experience in a customer-focused role, with the ability to engage professionally, build strong relationships, and provide support to stakeholders.
• A proactive and adaptable approach, with the ability to contribute to team objectives and assist in crisis events as required.

Essential Requirements:

* An ability and willingness to travel within NSW and support other operational roles during disasters, emergencies and other events, consistent with skills, background and personal circumstances.
* Current unrestricted NSW drivers’ licence.

For more information read the full Role Description (internally referred to as “Assistant Coordination Officer”): Assistant Customer Engagement Officer.

About the Agency
The NSW Reconstruction Authority is a statutory corporation and executive agency of the Premier’s Department, that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.


Joining our team with a rewarding job in a community-driven agency is just the start. The RA also offers:

* Flexible working practices
* Contemporary workspaces and technology
* Access to learning and development opportunities
* Employee assistance and wellbeing program (with a cool app)
* Workforce that values inclusion
* Competitive pay and conditions
* Fitness Passport with a choice of 200+ gyms and pools across NSW

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role, detailing your relevant knowledge, skills and experience.

Applications close 11:59pm, Tuesday 27 January 2026.

Should you require further information about the role please contact Leanne Bender, Executive Support Officer to the Director at

Our Commitment

Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability, veterans and other diverse communities. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.

Additional Information

The recruitment process may include a range of assessments including interview, psychometric assessments, work sample activities and pre-employment checks as required.

Looking for more information or assistance with applying?

We encourage and support applications from people with a disability. If you require an adjustment to the recruitment process to help you perform at your best (including information in an alternate format or an alternate method of submission of the application) please contact the Talent Team via or  and reference the Job Title and Reference Number for the role in which you are requesting the adjustment.

Recruitment Pool

A recruitment pool may be created for future ongoing and temporary opportunities of the same role or role type that become available over the next 18 months.

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