About the Role
This position plays a pivotal role in enhancing operational efficiency and delivering an exceptional customer experience by optimising logistics and ensuring smooth execution. This role oversees the end-to-end logistics function, including inbound freight, warehousing, outbound freight, and reverse logistics.
As the subject matter expert, this role owns the logistics strategy, optimises systems, and drives continuous improvement initiatives to increase scalability and reduce costs across our global logistics network.
Key Responsibilities:
* Inbound Freight:
* Design and implement inbound freight strategies to minimise costs and ensure product availability.
* Partner with freight forwarders to optimise customs clearance, duties management, and delivery accuracy.
* Work with factories to ensure accurate, timely shipment reports and proactively address variances with Product and warehouse teams.
* Warehousing:
* Own inventory management processes across all fulfilment centres and Shopify stores, ensuring accuracy, stock health, and readiness for promotional initiatives and launches.
* Monitor and optimise the performance of domestic and international fulfilment centres against SLA/KPI metrics.
* Develop process improvements to strengthen warehouse operations, reserve stock handling, and fulfilment accuracy.
* Outbound Freight:
* Define and execute our outbound freight strategy to balance cost, speed, and customer satisfaction.
* Collaborate with CX and Operations to enhance the DTC delivery experience.
* Regularly evaluate and adjust shipping rate structures across Shopify stores.
* Reverse Logistics:
* Own the design and management of domestic and international returns processes.
* Drive efficiency and cost-effectiveness in returns management while maintaining a seamless customer journey.
* Stakeholder & Supplier Management:
* Act as the primary SME for logistics-related matters, supporting CX, Returns, Product, and Operations teams.
* Proactively review and negotiate rates with logistics partners to ensure competitiveness and cost optimisation.
* Develop and maintain strong relationships with 3PLs, freight forwarders, and logistics vendors, driving performance accountability and innovation.
* Reporting & Continuous Improvement:
* Build and maintain advanced reporting on logistics KPIs, including cost, speed, accuracy, and partner performance.
* Provide insights and recommendations to leadership on logistics performance, risks, and opportunities.
* Lead continuous improvement initiatives across logistics functions to increase scalability and reduce costs.
* Document and maintain critical logistics processes for business continuity and knowledge sharing.
About You
* Requirements:
* Bachelor's degree in Business, Supply Chain, Logistics, or related field.
* Strong working knowledge of eCommerce logistics best practices.
* PREFERRED SYSTEM EXPERTISE: Shopify, Netsuite, Xero, Logixboard, Google Suite.
* Demonstrated expertise in eCommerce logistics operations and 3PL/fulfilment management (minimum 3+ years experience)
* Proven ability to optimise freight, warehousing, and returns processes.
* Strong commercial acumen and experience in rate negotiation and cost optimisation.
* Ability to analyse complex logistics data, identify trends, and drive actionable insights.
* Skilled at influencing and managing senior external partners and cross-functional stakeholders.
* Continuous improvement mindset, with a track record of implementing process efficiencies.
* Excellent communication, interpersonal, and stakeholder management skills.
Why Work With Us?
* We Offer:
* Hybrid work model – balance of in-office & WFH
* Short Term Incentive Program
* Parental leave package for both parents
* State-of-the-art gym at HQ
* Competitive staff discounts
* Be a part of our mission to empower women worldwide
* Exciting team events & initiatives