Role OverviewGuest Service Agent / Night Audit at Accor in Southbank, Victoria.
The role covers front-desk hospitality, financial audit, and security coordination during overnight hours.ResponsibilitiesDeliver VIP hospitality from check-in to check-out.Communicate with guests and colleagues for cohesive service.Resolve guest issues and transform challenges into success stories.Collaborate with security to monitor building systems and ensure safety.Act as local knowledge ambassador by sharing neighborhood hotspots.Manage the reception desk and lead the nightly audit, ensuring accurate reports.Handle reservations and manage guest accounts with proficiency.QualificationsInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams and working independently.Proven ability to multitask and thrive under pressure, with strong organisational and time-management skills.Proficient in written and verbal communication.Previous experience in hotel front-desk operations is a valuable asset.Flexible for a rotating schedule, including nights, overnights, weekends, and public holidays.Full and valid driver's license (required for valet parking duties).
BenefitsAll Heartist Membership – discounts on worldwide accommodation and food & beverage.Family & Friends Discounts – savings on a range of accommodation and services.Accor Live Limitless – earn status and reward points on worldwide stays.Learn Your Way – access to industry leading training platforms, Accor Academy, and Typsy.Build Your Network – global Accor professional community.Worldwide Opportunities – 4,000+ hotels in 110 countries offering limitless career options.Salary & LoadingsBase rate $***** per hour.
Casual loading on all hourly rates: Monday-Friday $*****ph, Saturday $*****ph, Sunday $*****ph, Public Holidays $*****ph.About AccorAccor is an inclusive, global hospitality operator committed to diversity, career development, and guest passion.
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