Wonderful opportunity for a Team Manager to join BT's Customer Service Platforms & Service Operations Asgard Team
- 12 Month Max Term Opportunity
- Perth Role - hybrid working arrangements
Asgard Operations forms part of the Platforms Service and Operations business within BT Financial Group (BTFG) which is part of the Westpac Group. The broader BTFG Operations teams comprise around 530 employees across sites located in Sydney, Perth, and Adelaide. Our aim is one team delivering great customer and business outcomes through best practice program delivery and industry leading operational excellence.
**How will I help?**
We have an exciting 12 Month Maximum Term Opportunity for Team Manager (Asgard) to join BT Financial Group's Customer Service, Platforms and Service Operations Asgard Division
This role will see you lead and guide the team to enable the business to achieve all service and financial targets through strong employee engagement, customer advocacy and sound operational management. The Team Manager (Asgard) should actively champion the voice of the customer across the business and continually monitor operational performance to meet key service measures including cycle time and quality.
**What's in it for me?**
Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.
**What do I need?**
You will also have:
- Proven leadership and people management skills is ideal
- Proven analytical, judgment and decision-making skills
- Superior communication and interpersonal skills and ability to interact professionally with all stakeholders both one on one and in group situations including presenting to large groups
- Exceptional customer service focus
- Resilient and able to work under pressure
- Ability to work in a dynamic and changing environment
- Strong collaborator
- Exceptional organisational and time management skills with a determination to be available to your team with out of hours work occasionally required
- Ability to think laterally and use initiative
- Strong negotiation and conflict management skills
- Strong commercial/business acumen
- A demonstrated ability to work effectively within a designated risk, audit, and compliance framework
**What is it like to work there?**
For the past 200 years, we've been backing people, businesses, communities, and ideas. As Australia's first bank, we've adapted and evolved, inspired by our customers and a genuine desire to create better futures.
Together, we're creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
- **We inspire our people and together we are creating better futures **. It's our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
- **We empower our customers **. It's our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
- **We make change happen in the community **. It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
- **We deliver for our shareholders by creating better futures together **. It's our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.
**How do I Apply?**
Start Here. Just click on the **APPLY **button.
**Do you need reasonable adjustments during the recruitment process?**
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.