Customer Service Associate
Baby Bunting is Australia's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose is to provide support and share in the joy of raising little ones by empowering parents to make informed choices for their families.
We're looking for someone who is passionate about delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. As a Customer Service Associate, you'll be responsible for connecting with customers, understanding their needs, and providing personalized assistance and product recommendations.
About the Role
* CUSTOMER ENGAGEMENT - Connect with and understand the needs of new and expectant parents, providing personalized assistance and product recommendations.
* PRODUCT DEMONSTRATION - Guide customers through product features and benefits, ensuring they make informed choices.
* STOCK MANAGEMENT - Maintain accurate stock levels and ensure the store is well-presented and organized.
About You
* You are a proactive and approachable individual who thrives in a fast-paced retail environment.
* You have a genuine passion for helping others and delivering exceptional customer service.
* Prior customer service experience is essential.
* You are able to work in a fast-paced environment and maintain high standards in customer service and store presentation.
* You are proficient in calming irate customers and resolving issues with empathy and professionalism.
The Perks & Benefits
* A supportive, friendly team culture that celebrates wins and supports your goals.
* Competitive salary / hourly rate.
* Paid parental leave to support you and your family.
* Training pathways to support your growth and career development.
* Employee Assistance Program for your wellbeing.
* Generous team discounts.