Job Title:
Customer Care Lead – Collections
About the Role:
A regional water corporation in Victoria is seeking a Customer Care Lead to guide a team focused on customer accounts. This hands-on leadership role involves managing complex cases, driving operational efficiency, and ensuring compliance.
Key Responsibilities:
* Manage complex customer accounts and develop strategies for resolution.
* Lead a team of customer care representatives to achieve operational efficiency and improve customer satisfaction.
* Maintain accurate records and ensure compliance with relevant policies and procedures.
Requirements:
Ideal candidates will have a background in account management and customer service, with proven skills in handling sensitive matters. They should also possess strong leadership and communication skills, as well as the ability to work effectively in a team environment.
What We Offer:
This is an excellent opportunity to make a meaningful impact in our community while enjoying a supportive work environment with flexible policies.