About the role
The Lead Client Enablement Manager (Lead CEM) is responsible for overseeing and coordinating a portfolio of client-facing initiatives that directly support the enablement, transformation, and delivery of value to clients. This role ensures initiatives are aligned with client needs, strategic priorities, and contractual obligations.
The Lead CEM plays a critical role in supporting high-quality delivery outcomes by enabling visibility, governance, and proactive decision-making across a range of client enablement programs and projects. Operating within the Client Delivery team, they serve as a key liaison between internal delivery teams and senior stakeholders, ensuring transparency, alignment, and timely execution.
Key Accountabilities and main responsibilities
* Manage the portfolio of client enablement initiatives, ensuring they are aligned to Client Delivery plans and strategic objectives.
* Act as the single point of truth for the status, risks, benefits, and dependencies across the client enablement portfolio.
* Maintain portfolio-level governance in line with business standards and client expectations.
* Lead regular reporting to the Portfolio Manager or Client Delivery Executive and other governance forums, providing insights on performance, prioritisation, and risk.
* Ensure initiatives within the portfolio are prioritised in line with client commitments, internal capacity, and commercial value.
* Provide advice and recommendations on sequencing, trade-offs, and resource allocations based on client and business needs.
* Collaborate with the Client Delivery team, account managers, and client representatives to understand upcoming demand, challenges, and change drivers.
* Communicate portfolio priorities and progress to ensure client confidence and alignment.
* Monitor and escalate delivery risks and issues across the portfolio that may impact client outcomes or business performance.
* Proactively identify and manage interdependencies, ensuring that changes to one initiative are assessed for downstream impact.
* Partner with business unit leaders and project teams to ensure resource availability and the right capability mix for initiative delivery.
* Monitor resource demand versus capacity and raise any bottlenecks or constraints for resolution.
* Track benefits realisation and continuous improvement opportunities across client-facing initiatives.
* Contribute to uplift in portfolio management maturity, toolsets, and reporting frameworks.
Experience & Personal Attributes
* 7+ years in delivery, transformation, or portfolio leadership and 3+ years managing complex portfolios across client-facing or enablement initiatives
* Strong experience operating in matrixed environments with cross-functional delivery
* Experience engaging directly with clients, business leaders, and governance bodies
* A proactive, adaptable leader with high accountability and client service orientation
* Ability to manage multiple initiatives simultaneously and balance short-term delivery with long-term enablement strategy
* Excellent communication skills to translate technical and project detail into clear, outcome-focused messaging for clients and executives
* Proficiency in producing and supporting the production of legal documents such as Statements of Work, RFPs, etc
* High proficiency in portfolio tools and reporting platforms
* Expertise in delivery methodologies such as Agile, MSP, PMI, or PRINCE2
* Strong commercial acumen, with an ability to track investment and return across the portfolio
* Ability to influence without authority, resolve conflicts, and drive cross-functional alignment
Some of our Employment Benefits
* FlexiWorks – enabling our employees to work in the office and at home
* Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
* Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
* Talent Referral Program
* Salary Sacrificing via Superannuation
* Employee Assistance Program
* Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
* Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
* Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening, including police and employment history check prior to commencement of employment.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.