The IT Service Desk provide essential support to the Treasury's staff and portfolio agencies. The successful applicant(s) will have well developed interpersonal and customer service experience within the Information Technology industry, excellent written and oral communication, analytical and methodical thinking ability as well as capability to work in a small team with time critical tasks.
**Key duties include but are not limited to**:
- Managing allocated workload and duties on a day-to-day basis, including phone, ticket queues and counter service
- Providing 1st and 2nd level technical support and resolution for Treasury staff
- Acting as a conduit for a continuous improvement support capability for the ICT Quality Assurance & Governance Team
- Setup of mobility devices, both in person and remote, and hardware relocation and physical moves
- Creating and maintaining documentation and knowledge sharing for Service Delivery Unit
- Afterhours on call roster and a rotating shift roster Monday to Friday.
**Required skills and knowledge**:
- Ability to communicate effectively across all ICT support levels
- A proven track record organising and planning work priorities and goals with KPI's and leadership cohorts
- An understanding of the ITIL framework and or experience working in an ICT field would be preferable, but not mandatory.
**Demonstrated experience**:
You will be customer-focussed and have experience in ICT environments or similar. You will be able to establish positive working relationships and be competent at communicating sensitively with stakeholders from diverse backgrounds, experiences, and cultures. You will have a collaborative approach to engaging your stakeholders, staff and peers. You will have strong written communication skills and be able to prepare a range of written material for internal and external use.
You will have demonstrated the highest standards of integrity and professionalism and adherence to APS and departmental values.