We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a key member of our Claims Leadership Group, lead an end-to-end claims team dedicated to delivering innovative, compassionate and high-quality claims management. You'll play a critical role in technical decision-making and fostering a culture where our people thrive—and where members receive exceptional care and support. In this permanent opportunity, you'll:
* Lead and support a high performing claims team to deliver outstanding outcomes.
* Provide technical oversight, including claim file decision making, reviews and board delegated approvals.
* Implement best practice claims management aligned with ART Life policies, product rules and reinsurance guidelines.
* Build capability through coaching, mentoring and partnering with QA
* Support strategic initiatives, projects, and change management activities.
* Ensure risks are identified, managed and mitigated within the claims function.
About you
You're a confident and empathetic leader with deep expertise in life insurance claims and a passion for helping people. You thrive in environments where you can coach others, manage complexity and drive meaningful improvement. It's quite likely you tick some of the following boxes too:
* Extensive experience in Group Life claims assessment, including complex case management.
* Expert knowledge of group insurance products, regulatory frameworks and industry standards.
* Strong ability to interpret and apply policy terms, legislation and contractual agreements.
* Proven leadership experience with the ability to motivate, coach and develop teams.
* Analytical capability to identify trends, insights and emerging risks using dashboards and reporting.
* Tertiary qualifications in Business or a related discipline (desirable)
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Applications close 11pm Monday 27 April 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
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