Job Summary
We are seeking a highly skilled Social Media Care Expert to join our dynamic digital community. As a member of this team, you will deliver extraordinary customer service in public-facing environments and support customers through voice.
Key Responsibilities:
* Monitor, moderate, and engage with customers across various digital platforms.
* Support Optus enquiries through both inbound and outbound channels.
* Handle complaints and provide timely solutions while upholding brand values.
* Serve as brand ambassadors by educating audiences and handling high-visibility interactions.
* Protect online reputation during crises by collaborating with internal partners.
Requirements
To be successful in this role, you will need:
* Experience in high-volume, high-visibility customer service environments.
* Outstanding listening, written, and verbal communication skills.
* Strong time-management and organizational skills.
* Meticulous attention to detail and diligence in consistently following up on open subjects/cases.
* Excellent organizational skills and the ability to thrive in time-critical environments.
What We Offer
We offer a range of benefits to our employees, including:
* Inclusive carer neutral paid Parental Leave.
* Competitive leave including 2 'Connected Leave' Days.
* Access to resources, webinars, and support via the 'Parents at Work portal'.
* Own your own growth by accessing an extensive online and facilitator-led learning catalogue.
* Connect at work through employee-led volunteer groups.
Our Culture
We value diversity and believe that everyone should have equal opportunities. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please contact us within 48 hours.