DePuy Synthes is recruiting a Solutions Deployment Specialist to work on Khartoum Road, North Ryde, Australia. This junior, hands‐on role focuses on coordinating and executing digital deployments, ensuring a smooth customer journey from onboarding through go‐live and beyond.
Responsibilities
* Deliver a high‐quality deployment experience by supporting the rollout of DePuy Synthes digital products at customer sites.
* Coordinate customer‐facing deployment activities (scheduling, readiness checks, documentation, and follow‐ups) to ensure a smooth and predictable journey.
* Support customer onboarding, basic configuration, and go‐live assistance—responding quickly to questions and helping users feel confident with the solution.
* Create and maintain clear, customer‐friendly training materials, user guides, and implementation resources that reduce friction and improve adoption.
* Partner with Sales and Marketing to reinforce customer education, communicate value, and drive ongoing engagement and adoption.
* Capture the voice of the customer during and after deployments, logging feedback, issues, and insights to improve the end‐to‐end experience.
* Maintain accurate customer and project records (status updates, actions, outcomes) using standard tools and templates.
* Collaborate with internal teams and third‐party partners to resolve issues efficiently and keep customers informed throughout deployment.
* Ensure all customer interactions and deployment activities comply with applicable industry codes of conduct and compliance requirements.
Travel Requirement
25% travel across the region.
Requirements
* 1‐3 years of experience in a customer‐facing or customer‐supporting role in a commercial, digital health, medical device, or related environment.
* Strong interest in digital products, technology‐enabled solutions, and improving the end‐user experience in healthcare.
* Basic understanding of project coordination and a customer‐first approach to planning and execution.
* Comfortable working with digital tools and software platforms, with the ability to explain basics clearly to different user types.
* Strong organisational skills and attention to detail, ensuring customers receive timely, accurate information.
* Clear, confident communication skills with the ability to build trust and work collaboratively with customers and internal teams.
* Proactive, calm, adaptable—able to prioritise effectively in a fast‐paced environment and support customers through change.
* Understanding of, or willingness to learn, healthcare compliance and industry codes of conduct (ANZ).
Desirable
* Exposure to digital health solutions, SaaS platforms, or healthcare IT systems, ideally in a customer implementation context.
* Experience supporting customer training, onboarding, go‐live, or post‐implementation support activities.
* Basic knowledge of the Australian healthcare system and the needs of hospital and clinic stakeholders.
Company Culture & Benefits
* Competitive remuneration package.
* Continuous training and support.
* Award‐winning leadership development programs.
* Inclusive, flexible, and accessible working arrangements for all.
* Equal opportunity employer supporting diversity and inclusion.
Equal Opportunity Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities.
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