Manager People Partnerships – Operational Excellence
Clerk Grade: 11/12
Salary: $149,739 - $173,174 plus superannuation and leave loading
Employment Type: Temporary up to May 2027 with the possibility for conversion to ongoing. A talent pool will be created from this process for future opportunities
Location: Parramatta, Gosford or Haymarket with hybrid working including office attendance. Travel across locations required.
Lead operational excellence. Shape workforce outcomes. Make a public impact.
We are seeking a high‐calibre, values‐led People and Culture leader to join our organisation as Manager People Partnerships – Operational Excellence. This is a senior leadership opportunity to influence workforce strategy, strengthen leadership capability and deliver people solutions that enable high‐quality public services for the community.
In this role, you will lead a multidisciplinary HR Operational Excellence team and partner closely with executives and senior leaders to deliver pragmatic, data‐driven advice across complex workforce, conduct, capability and people management matters.
About the Role
This role sits at the intersection of strategy, operations, and governance. As the leader of a HR Operational Excellence team, you will play a key role in:
* Enabling business areas to build high‐performing, inclusive and accountable teams
* Driving evidence‐based decision‐making through workforce insights and metrics
* Embedding strong governance, policy compliance and risk management
* Leading complex people initiatives that strengthen leadership capability and organisational performance.
What You'll Do
As Manager People Partnerships – Operational Excellence, you will:
* Partner with executive and senior leaders, providing authoritative, practical advice on complex people and workforce matters.
* Lead analysis of workforce and insights to identify emerging risks, trends and systemic issues, translating data into effective solutions.
* Contribute to workforce and business planning, ensuring alignment with organisational and government objectives.
* Oversee the design and delivery of complex people initiatives and reform projects using sound project management practices.
* Design and deliver proactive education and capability‐building programs for people leaders.
* Ensure all advice and initiatives are compliant, ethical and fit‐for‐purpose, informed by legislation, policy and public sector frameworks.
* Establish and maintain governance frameworks to support transparent, accountable and high‐quality HR service delivery.
* Act as a centre of excellence for HR operational best practice and continuous improvement and lead a case management function.
* Lead, coach, and develop a multidisciplinary team to deliver excellent services and positive employee experience.
About You
You are a strategic and credible HR leader who brings:
* Extensive experience in HR operations, people partnering or workforce functions within large, complex organisations.
* A proven track record advising executives on sensitive and complex workforce, conduct and culture matters.
* Strong analytical capability with experience using data and insights to manage risk and drive improvement.
* Demonstrated success leading and developing multidisciplinary teams.
* Sound knowledge of employment legislation, industrial instruments, public sector policy and governance.
* Highly developed stakeholder engagement, coaching, and influencing skills.
* A strong commitment to public sector values, integrity, inclusion and continuous improvement.
Why Join Us?
This is an opportunity to operate at a senior level, influence workforce outcomes at scale, and contribute meaningfully to public value. You'll join a collaborative, purpose‐driven environment that supports flexible working, leadership development and future career opportunities.
Interested?
Please submit your CV (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience align with this role, combined into a single document.
For enquiries relating to the role
Please contact Ksenia Guzhevskaya via .
Careers at the Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, May 20th, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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