Channel Manager - Comm Biz
See yourself in the team
Within the Business Banking (BB) Digital Centre of Excellence team, supports and enables the Digital Business Crews and relevant Business Banking Domains to improve the ways we serve our customers, across all business customer segments. This role provides exposure to both depth of BB Digital Domain and the scale across the Group.
The digital platform we particularly leverage include the Comm Biz web and Comm Biz Mobile.
Do work that matters
- Work within the team responsible for channel management of the Comm Biz platform, including resolving customer escalations and leading or supporting both Domain-level and cross-Domain level initiatives.
- Serve as a subject matter expert (SME) for Comm Biz platform‑related business processes, procedures, and governance, engaging with all areas across the Group. Responsible for developing, maintaining, and enhancing end‑to‑end process documentation and artefacts, including the Business Banking domain's Business Continuity Plan (BCP).
- Drive continuous improvement in how we serve Comm Biz customers and internal stakeholders. This includes identifying gaps and opportunities in customer experience and the business operating model, acting as the voice of the customer, simplifying complex problems into actionable initiatives, influencing key stakeholders for alignment and prioritisation, and leading strategic initiatives that exceed customer and business expectations.
- Proactively manage risks, controls, and governance initiatives related to the operations and transformation of the Comm Biz platform.
- Own the business processes, procedures, and governance responsibilities that support Comm Biz operations and transformation, and lead enhancements to these frameworks.
- Monitor Comm Biz platform performance, identify risks and breakpoints, and execute relevant risk controls.
- Resolve impediments, drive decisions, and manage escalations to ensure smooth delivery and operations.
- Support Comm Biz planned and unplanned outages where there is customer impact / communication is needed.
- Plan and deliver work items using the PACE framework, including scrum management, BRP planning, and OKR tracking.
We are interested to hear from people who have
- Experienced product, change, risk or compliance manager (or equivalent) with 6+ years of relevant experience in financial services, product management and/or process improvement and governance.
- Relevant tertiary qualifications or equivalent experience. Formal education or equivalent practical experience required.
- Strong stakeholder engagement and project management skills – This role involves working across risk, product, digital, technology, compliance, and other business areas. Success requires the ability to influence with and without direct authority.
- Advanced problem design and problem‑solving capabilities. You should be motivated and comfortable investigating issues, identifying nuances, and recommending and implementing effective solutions.
- Solid time management and organisation skills including the ability to manage competing priorities.
- Successful change agent with a strong bias to challenging the status quo and implementing required changes.
- Exceptional written and verbal communication skills. High attention to detail and the ability to communicate clearly and persuasively.
- Highly analytical with solid commercial acumen. Ability to interpret data and trends to inform strategic decisions.
- Risk mindset – All Comm Bank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
Apply today!
If this sounds like the role for you then we would love to hear from you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 27/11/2025
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