Job Description
We are seeking a Customer Service Consultant to join our team in-store.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is different and an opportunity to showcase your X-factor.
Your knowledge and progressive sales approach will empower you to support and solution for our customers.
Key Responsibilities:
* To provide exceptional customer service and solutions.
* To achieve sales targets and KPIs.
* To develop and maintain a deep understanding of our products and services.
* To stay up-to-date with industry trends and developments.
Requirements:
* Customer-facing experience.
* Ability to build connections with new and existing customers.
* Appetite to quickly develop customised solutions for customers.
* Drive to reach (and exceed) sales targets and KPIs.
* Hunger to learn and grow within the role.
Benefits
We offer:
* 30% off Telstra services.
* Exclusive discounts and offers across 240 brands and partners.
* A flexible, inclusive approach to parental leave - do it your way.
* Unlimited access to 17000 learning programs - something for everyone.
* Monthly performance rewards and recognition programs.
Our culture:
We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.
Job details
Seniority level: Mid-Senior level.
Employment type: Part-time.
Job function: Customer Service.
Industries: Retail Appliances, Electrical, and Electronic Equipment.