At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
In this newly created role, our Director, Conference and Events will lead the end-to-end event experience across all three of our Crystalbrook Collection properties in Cairns. This pivotal role oversees the full event journey - from planning and sales handover through on-the-day execution - ensuring every meeting, conference and celebration is delivered with creativity, precision and genuine hospitality.
You will naturally inspire and guide a passionate team, collaborate closely across the portfolio and elevate meaningful and memorable events that showcase our commitment to luxury hospitality. If you thrive in a fast-paced environment, love crafting unforgettable moments and enjoy inspiring others to onward success, this is your opportunity to make a lasting impact across our Cairns collection.
Key Responsibilities:
* Bridge sales and operations to deliver exceptional, collaborative and customer-focused event experiences
* Shape event goals and logistics with clients, ensuring seamless delivery and capturing the spirit of wonder across meetings, conferences and social events
* Oversee high-profile events, ensuring flawless execution, elevated service standards, strong revenue results and outstanding client satisfaction
* Conduct pre-event assessments to identify service gaps and coordinate proactive, cross-team solutions
* Engage guests throughout their event journey, resolving concerns with warmth, professionalism, and creativity
* Empower and coach the Conference & Events team, fostering accountability, hospitality and continuous elevation of service
* Collaborate with our culinary teams to craft menus that inspire and align with guest preferences and event themes
* Uphold and continually elevate service standards - ensuring compliance with our brand and operational procedures
* Assign events strategically within the team and optimise event space and group room allocations
* Maintain strong, open communication with internal departments to drive alignment and smooth operational delivery
* Manage event budgets to balance client needs, profitability and resource efficiency
* Lead regular team meetings and champion ongoing training, coaching and professional development
* Analyse guest and client feedback to uncover insights, spark improvement and enhance the overall sense of wonder in the event experience
What we're looking for:
* Progressive experience in a luxury hotel event management role, including leadership of operational teams
* Proven ability to deliver personalised, large-scale events in a 5-star environment with elevated service at every touchpoint
* Strong interpersonal and communication skills with exceptional attention to detail
* Ability to multitask and remain calm under pressure in a fast-paced environment
* A highly collaborative approach, working confidently across diverse teams and departments
* Proficiency in event management systems such as Ivvy, Delphi and Opera Cloud
* Strong organisational, problem-solving and decision-making abilities
* Flexibility to work evenings, weekends and public holidays
* A genuine passion for hospitality, creativity and crafting meaningful, memorable experiences that reflect Crystalbrook Collection's innovative, sustainable values whilst igniting a sense of wonder for every guest
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
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