Job Title: Advanced Technical Support Specialist
Overview:
The role of an Advanced Technical Support Specialist involves providing expert technical guidance to internal teams and customers, while creating and maintaining detailed technical knowledge base articles.
Responsibilities:
* Diagnose and resolve complex technical application issues reported via the customer portal or phone to meet service level agreements.
* Manage escalations and provide technical guidance to internal teams and customers.
* Perform technical tasks on both Cloud and On-Premises customer systems to ensure stability and performance.
* Create, update, and maintain technical knowledge base articles to share solutions and best practices.
* Support planned project delivery through software upgrades, migrations, regression testing, and scripting in SQL, HTML, and JavaScript.
Qualifications:
* 1–2 years of experience in a similar technical application support role, ideally in healthcare, workforce management, payroll, or rostering.
* Proven ability to investigate, troubleshoot, and resolve issues in Microsoft SQL Server with strong T-SQL skills.
* In-depth knowledge of technologies including ASP.NET, SQL, VB, C#, XML, HTML5, JavaScript, and JQuery, with the ability to read and write code.
* Experience in IT operations supporting a Windows enterprise environment and familiarity with tools such as Zendesk, Visual Studio, and Team Foundation Server.
* Strong problem-solving, communication, and relationship-building skills, with the ability to work both independently and collaboratively.
* Flexibility to work varied hours to ensure mission-critical systems remain operational.
Additional Information:
This is an opportunity for individuals with a passion for technology and excellent problem-solving skills to join our team in delivering high-quality technical support services.