Are you looking for an exciting opportunity to level up your career in the insurance industry? Do you have call centre or customer service experience and a desire to make a real impact? We are seeking dynamic professionals to join our client’s growing team as Account Executives in Insurance Claims and Underwriting. These roles offer full training, industry-specific skills, and the chance to contribute to a highly reputable company.
Comprehensive Training: Full support provided, no prior insurance experience required.
Growth opportunities: Clear pathways for advancement and professional development.
Work-Life Balance: Flexible work options after training.
Inclusive Culture: Vibrant, supportive team environment.
Competitive Salary: Attractive package tailored to your experience.
Industry Exposure: Work with one of Australia’s largest general insurance providers across business, heavy motor, farm insurance, and claims management.
What We’re Looking For
Strong background in customer service or call centre work.
Adaptability and eagerness to learn.
Excellent communication and teamwork skills.
High attention to detail and ability to manage multiple tasks.
Business or farming experience (advantageous but not essential).
Key Responsibilities
Client Service: Collaborate across underwriting and claims to deliver seamless service, addressing enquiries and escalating complaints when required.
Account Management: Handle quotes, renewals, endorsements, cancellations, and maintain accurate client records from onboarding through to policy renewal.
Claims Handling: Lodge and process claims within authority limits, refer complex matters, liaise with suppliers, and follow up disputes or outstanding claims.
Administration & Compliance: Manage office processes (mail, banking, receipting, filing, credit control), ensure compliance with insurance guidelines, and maintain Salesforce records.
Business Development: Support marketing and sales initiatives, assist with proposals and tailored insurance quotes.
Continuous Improvement: Stay informed on industry trends, contribute to quality assurance, and uphold company values, policies, and OH&S; standards.
Experience and Training
Assistant Account Executive: No prior insurance experience needed — full training provided.
Senior Account Executive: Industry experience preferred.
Customer service or call centre background highly valued.
Bonus skills in administration, claims management, or marketing are a plus.
Flexible work options available after training.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years’ experience do you have as an account executive?
Have you worked in a call centre before?
How many years’ experience do you have in a client services / account management role?
Which of the following Microsoft Office products are you experienced with?
What’s your expected annual base salary?
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