Job Title
Customer Service Representative
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Job Description
Our company is seeking a highly skilled customer service representative to join our team. As a customer service representative, you will be responsible for managing the end-to-end customer repair cycle, including booking, updates, and serving as the main point of contact.
You will liaise with key internal functions, external suppliers, and assessors to ensure seamless communication and delivery of exceptional customer service.
Maintaining accurate records in our repair management software is also an essential part of this role.
Additionally, you will promote a strong service culture by responding effectively to customer needs and supporting team operations.
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Required Skills and Qualifications
* Minimum 5 years' experience in a customer service-oriented environment
* Demonstrated ability to deliver professional and efficient service to customers, suppliers, and other stakeholders
* Strong capability in handling customer care and complaint resolution
* Proficient in Microsoft and Cloud Based Management Systems
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Benefits
We offer excellent opportunities for growth and development, a competitive salary, and a comprehensive benefits package that includes:
* Best-in-industry pay and performance incentive program
* A genuine commitment to your skills development and career progression
* A strong workplace culture built on teamwork and respect
* Long-term job security and opportunities for growth
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Others
The ideal candidate will have a can-do attitude, excellent communication and interpersonal skills, and a strong multi-tasking, time management, and prioritization abilities.
They will also be motivated to grow, upskill, and be a top performer in their profession.