This new role will cover all main reception duties acting as the welcoming face of the GP practice. Working with people including the frail / elderly and those with long term conditions as well as supporting the teams within the practice.
Please note there is no on site parking for this role.
Main duties of the job
Welcome patients and visitors to the practice providing a professional and efficient service. Overseeing the flow of clinics and communicating effectively with patients and internal staff. Providing admin support to the Patient Services Team.
About us
Located in central Cambridge Lensfield Medical Practice is a friendly and welcoming surgery looking after around ***** patients.
We have a multi-disciplinary team comprising of GP's, Nurses, HCA's GP Registrars, Pharmacy Team, Advanced Nurse Practitioners and Paramedic.
Our clinical teams are supported by our Patient Services Team and Administrators.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Experience
Experience of working with the general public
Experience of working in the NHS or a GP practice
Experience of working with dealing with vulnerable people
Qualifications
GCSE grade A to C (or equivalent) in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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