Job Description
As a Client Services Manager, you will have the opportunity to work with an esteemed clientele of government and enterprise customers.
The ideal candidate will be responsible for delivering outstanding customer service by providing dedicated, focused, and specialist support in order to meet agreed business objectives.
This role requires someone who is able to act as a customer's representative into our processes in a seamless manner, working with relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases.
* Delivery on all elements of the Canon MDS Agreement
* Implementation of hardware, software, and delivery of services through coordinating the efforts of Business Units
* Ensure all MDS contractual SLA's are delivered and provide performance reporting to the customer
Key Responsibilities:
* Manage the day-to-day activities of the client relationship
* Develop and maintain strong relationships with clients to ensure their needs are met
* Provide exceptional customer service and support to clients
* Collaborate with internal teams to deliver high-quality solutions to clients
Required Skills and Qualifications:
* Proven client services management experience in corporate/government environment
* Experience in project management methodology to deliver and manage agreed outcomes
* Change management and application of methodology to communicate operational and behavioural changes
* Process development/improvement methodology, analytical skills and understanding of client requirements/implementing solutions
* Ability to meet targets and deadlines effectively across multiple simultaneous projects
About You:
We are looking for someone who has a proven track record of delivering exceptional customer service and managing complex client relationships. If you have experience in project management and change management, we would love to hear from you.
As a Client Services Manager, you will be responsible for developing and maintaining strong relationships with clients to ensure their needs are met. You will also be responsible for providing exceptional customer service and support to clients.
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Results-driven and goal-oriented