Customer Service Department Manager - Bilingual
Pay from $85,000 to $100,000 per year
Texas Branch
2600 Rental Car Drive, DFW Airport, TX 75261
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
* Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
* Manage the daily activities of various Customer Service departments.
* Evaluate team procedures and identify areas for improvement.
* Review performance reports and suggest ways to increase efficiency.
* Resolve escalated customer issues promptly.
Minimum Requirements
* Bachelor's degree.
* Bilingual (English / Spanish) - fluent in both verbal and written forms.
* 3+ years of customer service management experience.
* Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Employee Perks
* Best-in-class, clean, modern air-conditioned facilities.
* First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks Explore to learn more