NEC is a leading global software and solutions technology business. Over the 54 years of business here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprise, NEC streamlines and simplifies the complex technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections and law enforcement and many more.
NEC is going from strength in WA and we are now seeking a talented and proven Account Director for one of our flagship customers in WA.
In this role you will manage and have overall responsibility for this key customer with an overall accountability for Service Delivery excellence, financial management and growth across the account.
Key Accountabilities
Service Management
Manage service delivery to customer/s in order to deliver contracted service commitments.
Work closely with managers, team leaders and technical service staff to ensure the service delivery objectives are met.
Contribute to the continual improvement of Service Operations standards & practices for the customer contract.
Sales Engagement
Engage with the customer to identify project and service opportunities.
Form strong relationships with the customer building an understanding of customer requirement and business drivers.
Client Management
Manage the client relationship to ensure NECA is front of mind with solution and service offerings.
Assist the client to adopt and implement new approaches and practices to meet changing circumstances.
Anticipates and assesses issues, risks and opportunities facing the Company and applies effective, creative solutions.
In partnership with the NEC Sales team, position NECA for new solutions & services as part of an IT strategy.
Contract Management
Manage the services to ensure they are delivered within the scope of the contract and negotiate contract variations as required.
Define requirements for new services as part of an IT service strategy. Ensure such services are professionally introduced & accepted.
Adopts and implements new approaches and practices to meet changing circumstances.
Anticipates and assesses issues, risks and opportunities facing the Company and applies effective, creative solutions.
Financial Management
Manage service risks, control service costs & improve productivity of the contract in order to increase profitability & continually improve cost effectiveness for the customer.
Meet profitability target for the contract.
The ideal candidate will be able to demonstrate the following skills and experience:
Proven senior experience (10 years) in leadership or management roles in an IT managed services or IT focused service delivery environment
Significant experience in leading, managing and progressing technical or diverse operational teams
Commercial / P&L management experience
Proven track record managing customer escalations
Experience in contract management – preferably managed services contracts
Good understanding of the sales process (lead identification, qualification through to closure)
Ability to engage with all levels of Technical and Managerial staff
Demonstrated high level of relationship management skills
Ability to present compelling proposals and influence continuous improvement
Apply Now
At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.