Job Summary:
As a key member of our team, you will be responsible for driving excellence in branch operations. This involves ensuring company policies and procedures are adhered to, with a focus on operational efficiency, customer satisfaction, and occupational health and safety.
About the Role
You will report directly to the Branch Manager and play a crucial role in managing day-to-day operations, working closely with employees, and maintaining excellent customer service levels. Key responsibilities include:
* Overseeing all operational aspects of the branch
* Ensuring compliance with company policies and procedures
* Collaborating with employees to coordinate and supervise daily activities
* Supporting planning, resource allocation, and staff rostering initiatives
* Maintaining high-quality customer service standards across internal and external interactions
We seek an experienced and results-driven professional who can lead their team to success by focusing on innovative solutions, change management, and exceptional problem-solving capabilities. Proven experience in team leadership, strong communication and interpersonal skills, operational planning expertise, creative thinking, and analytical skills are essential for this role.