Overview
This is a Customer Success Specialist - Agent Solutions role with Domain based in Pyrmont, NSW, AU.
Role
Customer Success Specialist - Agent Solutions
Responsibilities
* Lead onboarding for new customers to ensure smooth implementation and product adoption.
* Demonstrate product functionality to customers and manage customer relations during all phases of implementation (planning, setup and delivery).
* Support the customer owner to help clients get maximum value out of our tech solutions and embed Domain as an essential partner to their business functions.
* Handle customer onboarding, adoption, retention and renewal across the customer lifecycle.
* Partner with Agency Sales Teams to create and deliver customer onboarding that articulates value to customers; act as the primary point of contact for assigned customer accounts; maintain regular engagement through check-ins and reviews.
* Monitor customer health metrics, engagement, and usage data; implement retention strategies and ensure renewal readiness through ongoing value demonstration.
* Coordinate resolution of customer issues or escalations; capture and communicate customer feedback to internal teams.
* Identify opportunities for upsell, cross-sell, or expanded product adoption; educate customers on new features, capabilities, and product improvements.
* Support the full customer lifecycle, including onboarding, adoption, retention, and renewal; participate in customer business reviews or success planning sessions.
Essentials
* Strong account management experience.
* A customer success background working in (or with) the Real Estate industry.
* Experience with product training & customer retention.
* Comfortable being client-facing and presenting in client meetings.
* Valid Australian drivers license and own reliable vehicle (car allowance provided).
Nice To Haves
* Tech / SaaS industry experience.
* Technical and/or training experience with SaaS platforms.
* Familiarity with CRM system functions.
Company & About Domain
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Domain is a leading property technology and services marketplace and part of CoStar Group. Domain became part of CoStar Group in 2025 to digitise the world's real estate and empower customers with insights and connections.
Equity, Diversity and Inclusion
Domain is committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities. If you require adjustments during the process, contact our Equity, Diversity and Inclusion team at edi@domain.com.au or 1300 858 356.
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