Trainee Administration and Digital Support Role
This entry-level position is designed to enhance internal operations while offering a pathway for skills growth in administration, IT, and digital engagement.
The role blends office administration, IT systems support, social media management, and recruitment support, ideal for someone organised, communicative, and eager to develop technical and operational expertise.
You'll contribute to efficient daily processes, provide practical solutions, and support the team in delivering exceptional service to clients with complex needs.
The responsibilities include assisting with client inquiries, managing data, maintaining digital presence, and supporting recruitment and onboarding, all while making operations run better, faster, and more effectively.
* Main Responsibilities:
* Contribute to a healthy and safe working environment and understand the responsibilities and accountabilities to yourself and others in accordance with WHS legislation and internal policies.
* Abide by Avenues Australia policies and guidelines to support industry compliance.
* Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner.
* Share responsibility for handling incoming phone calls and email inquiries, directing them to appropriate staff.
* Assist with data entry and maintenance of client and employee records in IT systems, ensuring accuracy and confidentiality.
* Support preparation of reports, quotes, invoices, and other documentation as directed.
* Help coordinate schedules, meetings, and appointments for the service coordination team.
* Maintain shared business files, ensuring they are organised and up to date.
* Provide basic IT support, such as troubleshooting Microsoft 365, Teams, or client management software issues, under supervision.
* Assist with setup and maintenance of office IT equipment (e.g., computers, printers).
* Learn to use basic automation tools to improve efficiency in administrative tasks.
* Support data security and backup procedures for client and business records.
* Assist in creating and scheduling social media posts to promote Avenues Australia's services, under supervision.
* Support updates to the organisation's website content, ensuring accuracy and alignment with branding guidelines.
* Monitor social media engagement and report basic analytics to the team.
* Learn to use content management systems (e.g., WordPress) and social media tools to enhance digital presence.
* Assist in drafting and posting job advertisements on various platforms, ensuring consistency with organisational branding.
* Support reference checks by contacting referees and documenting responses under supervision.
* Help prepare onboarding materials, such as welcome packs and employee documentation.
* Assist in maintaining employee records, ensuring compliance with privacy and organisational policies.
* Assist clients and carers with basic inquiries about their support plans, under senior staff guidance.
* Help research and organise information about service providers to support coordination efforts.
* Support preparation of documentation for client plan reviews or funding applications.
* Promote Avenues Australia's services professionally to clients and stakeholders, including through digital channels.
Requirements:
* No formal qualifications required; Certificate II or III in Business Administration, Information Technology, Digital Media, or a related field is advantageous.
* Currently completing a Certificate IV in Business Administration, Information Technology, Digital Media.
Benefits:
* Flexible hybrid working arrangements policy.
* Ability to take paid leave in advance.
* 17.5% leave loading.
* Salary Packaging.
* Free, independent and confidential access for you and your family to our Employee Assistance Program.
Professional Development:
* Participate in monthly supervision with the Line Manager.
* Engage in training, including Microsoft 365, basic IT support, social media management, and recruitment processes.
* Undertake annual performance appraisals to develop a professional development plan.
Industry Requirements:
* Basic awareness of the NDIS, mental health, and/or aged-care sectors, with a willingness to learn.
* Technical: Ability to learn administrative, IT, and digital processes, including data management, automation, and social media tools.
* Interpersonal: Strong communication skills to collaborate with colleagues, clients, vendors, and job candidates.
* IT Systems: Eagerness to develop skills in Microsoft 365, Teams, client management systems, and content management platforms.
* Values: Alignment with Avenues Australia's values, guided by the Avenues Disability Inclusion Framework and Avenues Principle.