At the Independent Hardware Group, we’re strengthening local communities one postcode at a time. We’re the leading supplier of over 600 independently owned stores nationwide – giving them a competitive advantage to take the big chains to task. And with trusted hardware brands like Mitre 10 and Home Timber & Hardware, we can turn local retailers into the best stores in town giving locals the tools and support to build strong communities – literally!
About the role
A great prospect has arisen in our Maitland (Rutherford) Trade Centre Mitre10 business for a full-time, experienced Customer Service / Trade Desk Sales person. This position is store based working within our Trade team.
You will have previous sales experience using P.O.S and experience with cash handling. Your ability to build strong relationships with customers within the residential building industry will see you succeed in this dynamic role, having a passion for outstanding customer service. This role will also incorporate kitchen design and sales as well as ordering and merchandising of hardware.
What you will be doing
- Being safe as safety is part of our everyday culture
- Deliver excellent customer service through counter sales, quotes, delivery orders etc.
- Goods inwards procedures
- Stock replenishment, Adhering to store retail standards
- Picking and packing orders
- Designing and selling of kitchens (full training will be provided)
What you will bring
- Strong customer service focus
- Ability to clearly communicate to customers via phone and email
- Ability to multi task in a dynamic fast paced trade business
- Previous experience in a similar Counter sales / Trade Sales position
- An understanding of the Timber & Hardware market with previous experience is desirable but not essential
- Ability to work closely in a diverse team
About Us
For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.
Our Hudson Trade Centre is the home of quality hardware and expert advice, proudly servicing builders, tradies and home renovators across the nation. Our vision is to grow and strengthen our business by investing in our people and developing strong partnerships with our customers and our vendors.
If you feel you have what it takes to join us and build your career, we want to hear from you!
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