Job title: Head of Engineering
Industry : Network Engineering
Country: AU
Role type: Full-time
Experience: Manager
Location: Melbourne or Brisbane
Are you interested in delivering a pivotal role for IPTel in managing our Engineering Team?
We need a leader to manage and develop our team of network engineers and specialists. As a leader you'll be there to motivate, coach and develop the team - ensuring they have the training and support they need to deliver the thing most important to us at IPTel - Network Engineering Excellence.
This is a key role for us and our team, as we continue to grow. We are looking for someone special who combines the best of Cisco network engineering capability with embodiment of our values to deliver the best in networking and customer engagement.
Background:
You will be a former hands on engineer, with significant Cisco and / or Meraki experience.
You will be required to oversight and approve works, so you must have the experience to do this. As a leader in our organisation you must have excellent emotional intelligence and be able to connect with and lead the team from the front.
Existing line management skills are a must as you will be leading a team of engineers across states, which is growing in itself. Our team will follow you, so you must be an engineer of solid foundation, coupled with the people skills to get the most from our team of engineers.
Sound interesting?
What are we looking for?
IPTel Solutions delivers networking professional services with a client base across Australia and NZ. We specialise in the design and installation of enterprise networking across Australia and some overseas work.
We are looking for a full-time member of staff to lead, motivate and manage our engineering team. This is a pivotal role, so you will already have the skills and experience in leadership, line management and network engineering required.
About you: Minimum:
* Solid background in network engineering - current or former CCNP / CCIE is expected
* Proven line management experience of teams of engineers - team size around 20 engineers
* You must already be a resident in Melbourne or Brisbane, with rights to work and live in Australia
* Willingness to travel and undertake onsite work, in support of mentoring your team and leading from the front
* Highly organised
* Excellent emotional intelligence
* Proven capabilities in mentoring and coaching teams for development
* Highly customer centric attitude
* Proven systems of managing and maintaining delivery quality
There's some traits that you'll need to be a success in the role:
* Technical network engineering skills: while you will not likely be hands on in the role, you must have an extremely solid technical background
* Positively enjoy customer contact and have an in-built attention to detail and ensuring customer outcomes
* Positivity and energy, with the ability to lead from the front
* Ability to prioritise workload, flexible approach to problems and use own initiative to achieve results with high level of accuracy and excellent attention to detail.
* Ability to design checklists, process and guidelines
* Sound technical knowledge, be highly motivated and have an interest in the networking industry and continuing interest in development and staying up to date
* Ability to track workloads, ensure staff are fit for the role
* Management capability, including line management, hiring, disciplinary and termination of staff
* Active representative of IPTel, with highly developed communication and presentation skills, both written and verbal
* Effective prioritisation and problem-solving abilities
* Have the capability to work independently, as well as integrate into a high-performance team
* Hold personal accountability and drive this with your team
What you will be responsible for:
* All network engineering we deliver
* The quality of the work we undertake
* Setting the standards for documentation
* Process improvement and adherence
* Active development of automation, improvements and innovation
* Ensuring the upskilling and delivery of new technologies
* Escalations
* High levels of customer contact and direct responsibility for customer and technical delivery satisfaction
* Owning many relationships with Cisco
* Presenting updates on behalf of IPTel
Only shortlisted candidates will be contacted to progress with an online engineering assessment and subsequent practical assessments.
No Recruiters please.