Employment Type: Permanent Part Time; 16 hours per week
Position Classification: Administrative Officer Level 2
Remuneration: $ $34.70 per hour + Superannuation
Location: Royal Prince Alfred Hospital
Requisition ID: REQ623437
In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia
About the Role
You will be working at Royal Prince Alfred Hospital (RPAH). It is one of the nation's most respected hospitals, with a distinguished history of serving the health needs of local, statewide, national and international communities. Our facilities and services are world class and our staff are dedicated, innovative and caring.
This role is the primary point of contact at the Front Hall Enquiries/Main Foyer Information Desk at RPAH. Responsibilities include greeting and directing patients, visitors and the general public in a timely, polite and professional manner. The position also manages concession parking requests, including validation of concession tickets and record keeping of concession forms. The role requires generating reports, data retrieval from EMR, completing audits/checklists, and maintaining brochure stock at the information desk.
The role operates within a 7‑day rotating roster, with flexibility required for weekend shifts as needed. Typical hours are day shifts aligned with the Front Hall Enquiries Roster. Roster pattern will be scheduled in advance but may be adjusted depending on operational needs.
For more information, please view the Position Description.
Ideal Candidate
* Demonstrated experience in customer service in a high‑volume, public‑facing environment (healthcare setting desirable).
* Strong communication skills (verbal and written), including the ability to deal with distressed, challenging or unpredictable members of the public.
* Good organisational skills and ability to manage multiple competing demands.
* Computer literacy, including use of databases and patient information systems (experience with EMR preferred but not essential).
* High standard of personal presentation and a customer‑focused attitude.
Flexibility and willingness to learn new systems and processes.
Benefits
* Paid parental leave and annual leave loading.
* Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
* Access to free courses, qualifications and coaching via Sydney Education.
* Access to confidential EAP counselling for staff and their families.
* Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
For more information about other benefits, please visit SLHD Benefits.
This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Working for Sydney Local Health District - NSW Health
This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015).
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: .
Sydney Local Health District is committed to implementing the Child Safe Standards.
For more information about SLHD, please visit Working with Us.
To further connect with us, check us out on LinkedIn.
For further information, please contact Tanja Pavlovic on or via email at
Applications Close: 9 February 2026
For applicant support and information, visit Applicant Information.