Join to apply for the Supply Chain Program Manager role at Amazon
Join to apply for the Supply Chain Program Manager role at Amazon
Get AI-powered advice on this job and more exclusive features.
Description
Supply Chain Program Manager - Delivery Quality
Description
Supply Chain Program Manager - Delivery Quality
We're looking for an exceptional Program Manager to lead delivery quality optimization across our Australian network. This is a high-impact role that will drive quality improvements affecting millions of customer deliveries while ensuring operational excellence across First, Middle, and Last Mile operations.
Role Impact
You'll lead strategic quality initiatives focusing on:
* Optimizing delivery quality metrics including DEA, FDDS, and FTDS
* Developing comprehensive AU-wide quality measurement systems
* Leading quality improvement programs across network touchpoints
* Building and maintaining relationships with key stakeholders across operations
* Implementing data-driven solutions for systematic quality challenges
Key Responsibilities
* Own and optimize end-to-end delivery quality metrics across the network
* Lead Weekly and Monthly Business Reviews (WBRs/MBRs) for quality performance
* Develop and implement quality contingency management strategies
* Create and maintain quality scorecards and reporting systems
* Partner with Customer Service, First, Middle and Last Mile Operations Teams to align on quality expectations and resolution paths
* Drive continuous improvement in key metrics through root cause analysis
* Establish and track quality goals across operational departments
* Lead cross-functional projects to enhance delivery accuracy and customer experience
What You'll Need
* Strong analytical skills with proven experience in metrics management
* Excellence in stakeholder management across multiple operational teams
* Demonstrated ability to translate data insights into actionable improvements
* Proven track record of leading complex quality initiatives in fast-paced environments
* Advanced Excel skills and proficiency with data visualization tools (SQL skills a bonus)
* Experience in transportation quality management preferred
* Bachelor's degree in Supply Chain, Engineering, Business, or related field
This role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across one of Australia's largest delivery networks. You'll work with diverse teams across First, Middle, and Last Mile operations to drive meaningful improvements in our delivery performance and customer experience.
Basic Qualifications
* Professional experience in either supply chain and logistics, transportation, operations, and/or e-commerce industries,
* Relevant program or project management experience in a similar role,
* Experience in working cross functionally with tech and non-tech teams,
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization,
* Ability to prepare, report and analyse large sets of data,
* Knowledge in Excel (Pivot Tables, VLookUps) at an advanced level and SQL at a medium level,
* Experience defining program requirements including using data and metrics to determine improvements,
* Knowledge of Tableau at an intermediate level (ability to create reports).
Preferred Qualifications
* Experience in driving end to end delivery, and communicating results to senior leadership,
* Experience in driving process improvements,
* Completed Bachelor's Degree from an accredited University.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Commercial Services Pty Ltd
Job ID: A2988067
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Distribution, Supply Chain, and Engineering
* Industries
Software Development
Referrals increase your chances of interviewing at Amazon by 2x
Sign in to set job alerts for "Supply Chain Program Manager" roles.
Senior Manager/ Associate Director SCM & Procuremet
Melbourne, Victoria, Australia 2 weeks ago
Senior Supply Chain Program Manager, Supply Chain
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 6 days ago
Senior Manager Supply Chain Functional Lead
Melbourne, Victoria, Australia 12 hours ago
Melbourne, Victoria, Australia 3 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 20 hours ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr