Overview
Since 1892, OPW customers have relied on us to revolutionize fluid-handling operations. As a global leader in fluid-handling solutions, OPW develops a comprehensive array of innovative solutions for loading and unloading systems, valves, gauging devices, tank-monitoring systems, automated controls, regulators, fittings, and gas-handling systems. OPW also creates touch-free and soft-touch vehicle wash systems and related products. OPW employs more than 2,000 people with manufacturing operations in North America, Europe and China, and sales offices worldwide. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).
Note:
The Ontario Chemical Service Manager role is accountable for ensuring every car wash operator in Ontario recognizes Transchem as the industry leader in chemical service. This role reports to the Director of Sales – Canada and combines leadership of the Chemical Technician team with supporting Ontario car wash operators. The role is field-based to ensure best-in-class service while developing a well-trained, organized team that builds strong customer relationships and drives growth through expertise in chemical installation and troubleshooting.
Location & Schedule
Location: Cambridge, ON, Canada, N1R 7E5
Hybrid
Key Accountabilities
Manage Chemical Technicians with Day-to-Day Operations (50% of workload):
Implement and manage an effective schedule for the Chemical Team to meet or exceed service targets
Analyze and modify chemical services to provide efficient, value-added offerings
Become the subject matter expert on Transchem chemistry and services
Conduct ongoing in-person training with the team to develop competency and career growth
Ensure correct products/services are provided based on customer needs
Performance management, including coaching, training, and onboarding of employees
Customer Support (40% of workload):
Support the sales function by acting as the conduit between field service and sales
Collaborate with the Ontario Sales Team to set up and transition new customers from testing to account management and retention
Understand key customer needs to ensure optimal products and services are provided
Foster relationships with customer stakeholders by understanding their objectives, needs and challenges
Identify opportunities to grow revenue with existing customers, develop new customers or expand product usage
Serve as a link between key customers and Transchem in collaboration with the Equipment Division
Collaborate with the Operations Support Manager as required
Technical Assistance & Support to All Transchem Departments (10% of workload):
Work with R&D; to test and implement new chemicals in the field
Act as liaison between Corporate Accounts/Multi-Site Operators and the Chemical team as needed
Recommend new business strategies to improve procedures and performance
Safety Excellence
Manage the Health & Safety Program for the team
Enforce the use of proper PPE and safety devices
Participate in hazard analysis and recommend safety improvements
Model safe work practices and strive for zero incidents
Understand, communicate and enforce WHMIS and other applicable regulations
Education and Experience Required
High school diploma or equivalent; preference for business management diploma or related leadership certifications
Previous field experience providing customers with technical information
Technical Skills and Competencies
Ability to mentor, coach, and guide a team
Knowledge of car wash chemistry and industry or related chemical experience
Excellent mechanical and technical aptitude with a range of tools and instruments
Strong interpersonal, verbal and written communication skills
Strong organizational skills and ability to manage changing priorities
Proficient in MS Office and Teams; ability to learn new software
Analytical and problem-solving abilities with adaptive learning
Valid driver's license with a safe driving record
Ability to travel up to 50% and work remotely when not traveling
Located within 2 hours of an international airport
Ability to lift up to 50 pounds; work in a hot, damp, and noisy environment
Demonstrated ability to multitask in a fast-paced setting
Physical Demands and Working Conditions
The position may require work in remote locations, travel to customer sites, and varying environments. Conditions may be noisy, cold, damp, or hot. There may be exposure to chemical scents. Physical demands include driving, sitting, standing, and lifting. Willingness to troubleshoot chemicals, equipment, and tools is required.
Pay and Benefits
We consider several job-related, non-discriminatory factors when determining the pay rate, including responsibilities, experience, education/training, location, and key skills. Pay is part of the Total Rewards package.
Advantages:
Registered retirement savings plan with employer contributions; health and dental perks with a health savings account; company-paid short-term and long-term disability; paid time off including 11 paid holidays per year, paid vacation starting at 120 hours annually (prorated in year one), 5 paid sick days annually or per applicable laws, and an employee assistance program with paid counseling and legal services.
EEO Statement
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Accommodations
Attention Applicants:
If you require a reasonable accommodation to complete any part of the application process, please contact If you need an alternative method to apply, we will provide one. Please specify Job Requisition Number / Job Title and Location in your request.
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📌 Ontario Chemical Manager
🏢 Dover
📍 Western Australia