Join Our Switchboard Team at Princess Alexandra Hospital
Bring your communication and multitasking skills to a vital frontline role at Princess Alexandra Hospital. As part of our Telecommunication Services team, you'll ensure every call, message, and connection contributes to quality patient care.
Your New Role
As a Switchboard Operator within the Princess Alexandra Hospital and Metro South Health Service, you'll play a key role in the seamless delivery of telecommunication and information services. You'll work in a fast-paced, team-oriented environment where every call contributes to the care and safety of patients, staff, and visitors.
Key Responsibilities
* Provide high-quality customer service, ensuring all calls are handled professionally and efficiently.
* Operate and manage telephony, paging, and rostering systems with accuracy and attention to detail.
* Respond promptly to emergency situations, following strict hospital protocols and timeframes.
* Work collaboratively across staggered shifts within a 24/7 roster environment.
* Participate in team meetings, quality improvement initiatives, and uphold workplace health and safety standards.
About you:
You're a Confident Communicator Who Thrives In Dynamic, Fast-moving Environments. You Take Pride In Providing Excellent Service, Staying Calm Under Pressure, And Being Part Of a Team That Values Respect, Inclusivity, And Professionalism. You Will Bring
* Strong customer service focus with the ability to communicate clearly and empathetically.
* Demonstrated experience using computer-based telephony or switchboard systems.
* A collaborative, team-oriented approach and flexible attitude to shift work.
* A commitment to delivering quality outcomes and continuous improvement.
Mandatory Requirements
* Must be vaccinated (and remain vaccinated) against measles, mumps, rubella, varicella, pertussis, and hepatitis B in line with Health Employment Directive No. 01/16.
* Must be available to work a rotating 24/7 roster, including morning, afternoon, and night shifts.
Check out our quick tips and application essentials
What We Can Offer You
* We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
* We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
* You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About us:
The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.
We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.
We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together .
Occupational group
Administration