Insurance Specialist - 12 month max term contract
As an Insurance Specialist, you’ll play a critical role in ensuring our members feel supported and protected when it matters most. You’ll drive improvements in how we deliver insurance services, coach and empower our team, and help create simpler, smarter, and more meaningful member experiences.
What You’ll Do
- Lead improvement initiatives: Review analytics, reporting, and performance dashboards to identify and deliver opportunities that enhance operational efficiency and member outcomes.
- Champion collaboration: Facilitate stakeholder forums to align teams, implement process improvements, and drive a consistent, high-quality member experience.
- Drive positive change: Oversee operational changes within the Insurance team —from compliance initiatives to process redesign—ensuring every change enhances member value and meets regulatory standards.
- Coach and support: Mentor team members on complex claims and escalations, helping them deliver fair, compliant, and empathetic resolutions for members.
- Resolve and prevent issues: Manage insurance incidents end-to-end—ensuring member satisfaction, regulatory compliance, and continuous improvement through root cause analysis.
- Be a trusted expert: Provide subject matter expertise on insurance product design, communications, and business changes to ensure our products and processes reflect member needs.
- Shape digital transformation: Contribute to the design of seamless, digital-first insurance processes that improve accessibility and member experience.
What You’ll Bring
- Experience in a similar insurance role within superannuation or financial services.
- Strong background in insurance administration and service delivery.
- Proven ability to lead, coach, and inspire high performing teams.
- Excellent communication and stakeholder management skills, with the ability to build trusted relationships across teams and external partners.
- Demonstrated experience improving insurance product administration processes and services.
- Strong knowledge of insurance standards, legislation, & regulatory compliance.
- Broader understanding of financial services (superannuation, insurance, pensions) and RG146 compliance.
- Relevant qualifications in business, finance, or law (desirable).
Perks that matter and make a difference for our employees
- Leave for those moments that matter — 6 additional days at year-end, 6 days paid volunteer leave, gender‑neutral paid parental leave of 20 weeks, gender affirmation leave, reproductive health & wellbeing leave, cultural & ceremonial leave. Access to LSL after 3 years, take AL at half pay, and buy up to 2 weeks additional leave.
- Career development — up to $5k per year, 8 days professional development leave, HESTA scholarships, and free premium learning tools.
- Health & wellbeing — free annual flu shots & skin checks, social events, comprehensive EAP available 24/7.
- Financial wellbeing — 15% super, financial planning support, end‑of‑year payment for Enterprise Agreement‑covered employees, referral program & novated lease options.
We celebrate, value and include people of all backgrounds, genders, identities, cultures & abilities. We welcome and support applications from First Nations people, people of any age, neuro‑or culturally diverse, LGBTQI+ & people of any ability. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.
If you require reasonable adjustments during your application or throughout the recruitment process, please reach out to the Talent team at Applications via recruitment agencies will not be accepted for this position.
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