District support officer

PTA 2 $60,524 pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

This is a fantastic entry‐level opportunity for a motivated all‐rounder who enjoys variety in their day and takes pride in providing exceptional customer service to the community. Working within the emergency services sector, you will be part of a positive, supportive and close‐knit team while gaining valuable experience across administration, customer service and inventory management functions.

This is an exciting opportunity to commence or further develop your career with the CFA, with excellent opportunities for ongoing growth and development.

• Provide high‐quality customer service to internal and external stakeholders and build effective working relationships.
• Deliver general administrative and office support including records management, data entry, and database/system coordination.
• Prepare documents such as letters, reports, minutes, briefings, presentations, and other correspondence.
• Coordinate meetings including scheduling, agendas, venue bookings, catering, diary management, and minute taking.
• Manage stores and inventory including ordering, stock control, receipting goods, picking, packing, labelling, and tracking stock movements.
• Maintain accurate financial and stores records in systems such as SAP and RMS, including accounts payable and purchasing support.
• Liaise with suppliers to obtain quotes and coordinate procurement requirements.
• Undertake manual handling tasks, including lifting items over 15kg.
• Support Incident Management activities appropriate to experience and qualifications.

You are enthusiastic, motivated and eager to learn, with strong organisational skills and excellent attention to detail. You will enjoy working in a fast‐paced team environment and be comfortable managing a variety of tasks.

Previous administration experience is desirable, and experience with stores, warehousing or inventory management functions would be highly regarded. You will also demonstrate:

• Strong written and verbal communication skills.
• Sound computer and data entry skills.
• The ability to work proactively with minimal supervision.
• A commitment to teamwork and customer service.
• The ability to interact professionally with people at all levels.

Experience working in the public sector and exposure to SAP finance systems would be advantageous.

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, people with disabilities and culturally and linguistically diverse people are encouraged to apply.