Job Summary
We are seeking an experienced Amazon Connect Architect to join our team. As a key member of our technical team, you will be responsible for designing, implementing, and managing cloud-based systems, specializing in designing and migrating contact centre solutions for large businesses into the cloud.
About the Role
* Architect and develop AWS Connect solutions, including integration to third-party applications.
* Assist in cloud engineering tasks and projects, supporting project success.
* Collaborate with team members to implement cloud solutions and best practices.
* Guide and mentor team members.
* Participate in cloud training programs and certification coursework.
Requirements and Qualifications
* Bachelor's degree in a relevant field or equivalent combination of education and experience.
* Relevant experience, typically 7+ years of experience in software engineering or VOIP / Telecom industry.
* Experience with AWS Connect / Contact Centre and Call flow methodologies.
* API Integrations with 3rd party apps, such as Salesforce.
* Front End and Backend Development working knowledge a plus.
* Proficiency in 1 or more software languages and development methodologies.
Your Working Environment
We have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Our Culture and Benefits
We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.
We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to Apply
If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please submit your resume.
We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We Are an Equal Opportunity Employer
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of our accommodation policy. In addition, we are committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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