Job Title: Customer and Trading Manager
This role presents an exceptional opportunity to lead our business, driving innovation and excellence in customer service delivery.
As a key member of our store management team, you will play a pivotal role in ensuring seamless day-to-day operations, collaborating closely with colleagues to achieve outstanding results. Your expertise in performance management, capability development, and scheduling accuracy will be invaluable in delivering exceptional customer experiences.
The ideal candidate will possess previous line management experience in a fast-paced operational environment, with a proven track record of providing excellent customer service and coaching teams to deliver high-performing results. They will also demonstrate the ability to work independently, taking ownership of store operations and making informed decisions in the absence of senior management.
In addition to your technical skills and expertise, you will contribute to our inclusive workplace culture, supporting colleagues and promoting diversity and inclusion initiatives.
Key responsibilities include:
* Leading customer service delivery and driving sales growth
* Managing performance and capability development
* Coaching and developing a high-performing team
* Ensuring accurate scheduling and pay processes
* Supporting colleagues and contributing to a positive workplace culture
Join us in shaping the future of our business, where your passion for customer service and leadership will make a lasting impact.