Real Time Incidents Editor Job Opportunity
We are seeking an editor to join our team and contribute to the creation of accurate and up-to-date transportation disruption and road incident information. The ideal candidate will possess excellent data entry skills, be proficient in Vietnamese, have strong quality control abilities, and be proactive in raising any discrepancies or issues.
About the Role
* As a key member of our team, you will be responsible for creating, updating, and expiring transportation disruptions and road incidents using our internal tools.
* You will ensure that all responsibilities are met while maintaining high-quality outputs and meeting required AHT / KPI / SLA.
Key Responsibilities
1. Data Entry: Create, update, and expire transportation disruptions and road incidents using primary language and English via our internal tools.
2. Quality Control: Ensure quality outputs and meet required AHT/KPI/SLA.
3. Proactiveness: Proactively raise any discrepancies, issues, or bugs.
Requirements
* Vietnamese Proficiency: Advanced level in speaking, reading, and writing.
* High English Language Fluency: Required as all tools, communications, documentation, and training are in English.
* Good Understanding of Public Transport: Familiarity with various forms of public transport.
* Research Skills: Skilled researcher comfortable using online sources in multiple languages.
* Meticulousness: Keen attention to detail and self-motivated individual.
Nice to Have Skills
* Customer Service Background: Preferred in Communications team but not necessary.
* QGIS Skills: Desirable.
* MAC OS X Experience: Preferred.
* Incident Management Experience: A plus.
Seniority Level
* Entry Level.
Employment Type
* Contract.
Job Function
* Information Technology.
Industries
* IT Services and IT Consulting.