Role Overview
The Senior Operations Lead is responsible for leading and managing the day-to-day operations of a high-performing clinic. The primary focus will be driving a passionate team of Beauty Therapists to deliver outstanding results for our clients.
Main Responsibilities
* Leading by Example: Motivate your team to excel in their roles and achieve Key Performance Indicators (KPIs), leaving them feeling empowered.
* Operational Excellence: Oversee smooth day-to-day clinic operations and manage staffing needs for optimal coverage.
* Client Experience: Deliver our Customer Value Proposition (CVP) to exceed client expectations.
Key Skills and Qualifications
* Proven leadership and team management skills with experience driving sales / business results and managing labour for a fast-paced business.
* Demonstrated experience in operating a high-performing market-leading location with an emphasis on driving sales / revenue results.
* Proven experience in managing appointment bookings and handling phone and email enquiries.
* Business acumen and passion for the beauty industry.