Award Classification: Level 5 - 6
Employment Conditions:
Queensland Local Government Industry (Stream A) Award – State
2017
Department / Branch: Community Services & Wellbeing / Library & Resource Services
Principal Location: Library, Hughenden
Reports to: Community Services Manager
Direct Reports: 2 (Library Programs Officer; Student Support Officer)
Flinders Shire
Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle
Our Mission: To promote quality of life through leadership, attitude and respect
Our Values:
• A Caring Philosophy
1. Pursuit of Excellence
2. Teamwork
3. Local Ownership
4. Communication
5. Leadership
* Recognition
The Department
Position Objective
The Library and CUC Manager is responsible for the day-to-day operations of the Flinders Shire Public
Library and the Country Universities Centre (CUC). The Library and CUC is an integrated study, resource
and programs hub, which provides opportunities for education and training, community connection, and
access to information.
As a representative of Council, demonstrated professionalism and a commitment to a high level of service
and continuous improvement in the best interest of Council and the Community are essential.
Community Services & Wellbeing
* Community Development & Engagement
o Arts and Culture Development
o Historical Preservation
o Community Recovery and Resilience
o Community Events and Activities
o Open Spaces Planning
o Health Promotion
o Community Engagement
* Library & Resource Services (including Country
Universities Centre and Centrelink Services)
* Community Care
o Aged Care Accommodation
o Aged and Disability Support Services
* Regional Marketing & Promotion
* Council and Community Grants
* Tourism
o Flinders Discovery Centre
o Tourism Product Development
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Key Responsibilities
Management and Leadership
* Lead, manage and inspire the Library Services and CUC team to achieve the outcomes identified in
Council's Corporate and Community Strategic Plans
* Establish and maintain a welcoming, safe and inclusive atmosphere in the Library and CUC service,
and ensure culture of positive customer service is maintained
* Ensure effective planning for the provision of high-quality library and CUC services within Council
identified priorities and community needs
* Manage risk, budget, resources and facilities associated with the library and CUC operations, including
development of policies and procedures as required
* Manage and continuously improve the cost effective and efficient provision of library and CUC
operations services to community, with a strong customer focus, in accordance with defined Council
policies and funding guidelines (State Libraries Queensland and RUSH program)
Library Services
* Ensure that collections and programs managed by Library Service are appropriate to identified
community needs
* Direct the investigation, evaluation and implementation of new and alternative methods of service
delivery
* Facilitate the provision of advice and information on library services to Council, the Director
Community Services and Wellbeing and other Departments, as required
* Manage, develop and evaluate the Library Service's print, audio visual and electronic collections to
ensure that they meet community needs
* Plan and develop the Library's Service's information technology resources and where appropriate
implement new technologies to improve service delivery
* Manage, develop and promote online information resources used throughout Council including
databases, demographic information resources and the digital asset management system
CUC Operations
* Promote and represent the CUC with the wider local community to share information and increase
participation and education attainment within the Shire
6. Explore diversified funding options and local community investment in the Centre
* Collaborate with community, industry and education providers to enhance the utilisation and student
outcomes through the CUC Hughenden
* Collect all necessary data in compliance with relevant regulations, Government requirements, and
Centre needs, ensuring it is regularly updated, accurate, and maintained in a secure and accessible
manner.
* Implement appropriate security measures to protect data from unauthorised access, breaches, and
other security threats.
Promotion and Marketing
* Market and promote Library and CUC services via a diverse range of channels including social media,
print, e-newsletters and network meetings.
* Manage the development of outreach programs, promotional and other activities that are
customer focussed and responsive to community needs
* Follow and adhere to all requirements of Council policies and procedures, and ensure CUC Brand
Guidelines are utilised across promotion, marketing and media
Facility Management
* Ensure that Library and CUC building and its surrounds are well maintained, reporting any issues
promptly via Council's CRM system
* Monitor the layout of the library and CUC to continuously improve functionality and access as
required
* Keep facilities safe, accessible and sustainable with regular upkeep, responding to feedback from
staff students to continually improve facilities and services.
External Relationships
* Participate in ongoing professional development and training opportunities including the State
Library Queensland (SLQ) and CUC Central networks
7. Represent Library and CUC services at local network and advisory group meetings
* Partner with community organisations as required to delivery key projects and services to support
needs of the local community.
General
8. Consistently complete allocated tasks to a high standard and within agreed timeframes
9. Undertake other tasks up to and including your competency and level
10. Actively promote the values of the organisation to staff
* Actively participate in identifying, recommending, developing and implementing measures through
which allocated tasks and responsibilities may be carried out more effectively and efficiently
* Support planning and implementation of community services projects, engagement activities and
events, as required
* Provide courteous and professional customer service to internal and external customers and conduct
all transactions in an ethical and efficient manner
* Contribute positively to a supportive team-based work environment and participate in team meetings
and training sessions as required
Organisational Continuous Improvement & Quality Management
* Willingness and ability to adapt to challenge and opportunities:
* changing workforce capabilities through multiskilling, succession planning, knowledge
management
* changing technologies and operational procedures by expanding your knowledge of future
trends and required competencies
11. Willingness and ability to set the example and live the values
12. Willingness and ability to advocate a positive and constructive organisational culture
* Willingness to accept responsibility for your own actions and decisions, and to be held accountable
for such
* Willingness and ability to integrate the competing demands of work, home, community and self
Corporate Responsibilities
All employees are bound by the Queensland Local Government Act 2009 to act with integrity, and in a way
that shows proper concern for the public interest. All employees are responsible for acting in accordance
with the Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as
may be applicable to the role.
Workplace Health & Safety
All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council
Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S
Policies, Procedures and work instructions.
In fulfilling this duty, workers are to:
13. Take reasonable care for his or her own health and safety.
* Take reasonable care that his or her acts or omissions do not adversely affect the health and safety
of other persons.
* Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the
person in control of the business or undertaking (PCBU) to allow the person to comply with the Work
Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
* Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the
workplace that has been notified to workers (e.g. reporting of incidents).
* Participate in the consultation and communication processes as prescribed in the Consultation,
Cooperation and Coordination Code of Practice 2021 .
Other Requirements
* This position operates from Flinders Shire Library based in Hughenden, however, may be required
to travel within the Local Government Area and work outside of standard business hours to meet
the requirements of the role.
14. Travel (including outside of normal hours) to attend training may be required
15. The incumbent must be:
16. prepared to work flexible hours to meet the requirements of the position
* willing to obtain a 'Suitability (Blue) Card' to enable the incumbent to work with or supervise
people less than eighteen (18) years of age if required
17. medically fit and physically capable to meet requirements of the position
* Prepared, if required, to undertake a medical assessment by Council's medical practitioner;
and
* Prepared, if required, for Council to undertake a Criminal History Check
Organisational Relationships and Delegations
Internal: Community Services & Wellbeing Team and other portfolios across Council
External: Community groups, education facilities, general public, government departments, contractors,
suppliers and other Local Government regions
Delegations: The Library and CUC Manager works under limited direction, has the skills to manage time
and organisational priorities. This position has delegated decision making and purchasing authority in
accordance with Council's Delegation Register and Procurement Policy. In this role they supervise the
position of Library Programs Officer and Student Support Officer.
Selection Criteria
Essential
1. High level communication and interpersonal skills with the ability to deliver excellent customer
service across diverse stakeholders including vulnerable and/or disadvantaged individuals / groups,
youth and Government agencies.
2. Demonstrated organisational and time management experience with ability to prioritise tasks
3. Demonstrated experience in education, leadership or management experience
4. Demonstrated ability to network, build strong relationships and work within a team
5. Capacity to plan and implement strategies to enhance library users and student experience
6. The ability to work effectively and productively in a team environment
7. Excellent computer skills, including proficiency in Microsoft Office and social media knowledge.
8. Commitment to uphold Council's Code of Conduct, Workplace Health and Safety and Anti-
Discrimination policies.
Desirable
9. Relevant undergraduate qualifications and/or experience within education and training, community
services and/or library services fields.
10. Previous experience in Library Operations, and knowledge of the Aurora Library Management
System
11. Current CPR and First Aid certificate, or willingness to obtain.