Join to apply for the Customer Care Representative role at Dover Business Services Europe4 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at Dover Business Services EuropeLocation:Sydney, NSW, AUWork Arrangement: HybridMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.The Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation’s polices and local regulations.What You Will DoProcess in a timely manner, customers’ orders for Printers, spare parts and consumables and service contracts into the SAP ERP system and provide order acknowledgements that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.Responsible for expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.Serve as the point of contact for customer enquiries, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.Providing support to field sales engineers including entering quotations and converting quotations to orders.Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.Prepare quotations for customers as required.Collaborate with cross functional teams to meet and/or resolve customer requirementsAcquire and maintain sufficient company product and service knowledge to satisfy customer needs.Perform all of the above in accordance with our Quality Assurance and safety management systems.Participate in continuous improvement projects and other duties as assigned.Back up of some additional tasks such as issuance of PO and reorder point reviews etc from time to time.What You Need To HaveAt least 3 years of customer service, supply chain management experience in an industrial environment with complex B2B interactions.Good knowledge of SAP and Salesforce.com highly desirable.Qualifications And ExperienceStrong interpersonal and customer relationship management skillsKnowledge and work experience within fast moving consumer goods and packaging industryExcellent verbal and written communication skills that result in a clear presentation and understanding of details and factsTeam player that easily adapts to change, overcomes challenges, and uses creative means to solve problemsCapable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments and assignmentsDemonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfactionWhat We OfferGrowth opportunities within an international environmentPerformance bonus and yearly merit increase based on performanceFree car park availableFlexible work arrangement, including the option to work from home one day per weekEmployee Assistance Program (EAP)You’ll only be the right candidate if you are aligned to our values and culture:Collaborative entrepreneurial spiritWinning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from youAll qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.#SWEJob Segment: Logistics, CRM, Supply Chain Manager, Supply Chain, Customer Service, Operations, TechnologySeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Dover Business Services Europe by 2xSign in to set job alerts for “Customer Care Representative” roles.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoMascot, New South Wales, Australia 3 days agoCustomer Service Representative | SydneySydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 days agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoCustomer Service Contact Centre Representative - Full Time, Hybrid OpportunitySydney, New South Wales, Australia 1 day agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia 2 days agoRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 3 days agoMascot, New South Wales, Australia 1 month agoFrenchs Forest, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCastle Hill, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 14 hours agoFrenchs Forest, New South Wales, Australia 2 months agoCustomer Service Representative (12 months contract)Macquarie Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 16 hours agoNorth Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 5 months agoCustomer Service and Outbound Sales RepresentativePagewood, New South Wales, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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