Job Title: Court Services Officer (Regulatory Support Specialist)
About the Role
We are seeking a skilled and dedicated individual to provide administrative support to ensure the efficient operation of court services. As a Court Services Officer, you will be responsible for providing frontline services to court users, including handling enquiries, requests, issues, and complaints in a trauma-aware and compassionate manner.
* Provide administrative support to registries, ensuring timely and accurate processing of documents and information.
* Offer high-quality customer service to court users, responding promptly to their needs and resolving issues efficiently.
* Carry out in-court duties, including unlocking and preparing courtrooms, administering oaths and affirmations, and maintaining security and control of jurors.
* Support the Registrar in managing daily operations, including coordinating court proceedings and delivering services.
* Prepare, process, and manage administrative and financial documents, such as correspondence and court records.
You will work closely with the judiciary and other stakeholders to deliver quality outcomes for the community. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
1. Provide administrative support to registries, ensuring timely and accurate processing of documents and information.
2. Offer high-quality customer service to court users, responding promptly to their needs and resolving issues efficiently.
3. Carry out in-court duties, including unlocking and preparing courtrooms, administering oaths and affirmations, and maintaining security and control of jurors.
4. Support the Registrar in managing daily operations, including coordinating court proceedings and delivering services.
5. Prepare, process, and manage administrative and financial documents, such as correspondence and court records.
About You:
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.
What We Offer:
This is an exciting opportunity to join our team and contribute to the delivery of justice in Queensland. We offer a range of benefits, including opportunities for professional development and growth.
Contact Information: