About The Role
This is a Customer Service Representative position, where you will act as a frontline problem solver.
You will be responsible for providing excellent customer service skills and resolving issues to customers over the phone or via email.
Essential Skills & Qualifications
* Previous experience in customer service or a related field is preferred but not essential.
* Proficiency in navigating computer systems to manage customer interactions and records is required.
* Ability to analyze situations and think critically to find solutions to customer issues.
* Excellent verbal and written communication skills are necessary.
* Ability to remain composed under pressure and work in a fast-paced environment.
Duties & Responsibilities
* Resolve customer complaints and concerns efficiently.
* Stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
* Assist customers with accurate and timely order placement, tracking, and processing.
* Foster strong relationships with customers to encourage loyalty and repeat business.
* Provide exceptional customer service, making a great first impression every time.