We are seeking a Support Engineer with experience in a multi customer MSP environment. You will be part of a team that provides support to the customers to resolve level 2 and 3 technical issues and includes identifying and diagnosing issues, categorizing and recording reported queries and providing solutions. This role also undertakes customer project work as required.
Candidates must have 3-5 years of experience in a multi-customer MSP environment.
Experience with Networking and a focus on security would be beneficial.
Main Responsibilities of Role
* Providing customer-centric technical support for customers computing environments and corporate networks.
* Providing solutions to software, hardware, and system issues by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
* Solving issues that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilizing critical reasoning in solving the problem.
* Developing and maintaining documentation for technology and business processes for end user support.
* Undertaking Infrastructure Project work both in office and on site.
Key Skills and Experience
* Be an experienced technology generalist with a speciality in Networking and Security
* Minimum 3-5 years of networking experience is required
* Have an advanced understanding of computing, networking etc
* Experience with Aruba Networking and Sophos Security products
* Possess very good verbal and written communications skills
* Possess good interpersonal skills
* Be able to work independently and in teams
Other
This is a Perth based work from home opportunity with an excellent salary available for the right person. Must have the ability to work on Perth based customer sites as required.